May 14 - 15, 2019
Hilton Lake Las Vegas, Henderson, NV
DAY 2: Wednesday, May 15th, Tomorrow’s Business Traveler
7:15 am - 8:30 am Women In Travel Procurement Breakfast
The ever-popular ProcureCon Women in Procurement Breakfast returns to provide an intimate setting for executives to discuss the challenges women in travel & procurement face and celebrate their successes. Participation provides you with access to a growing network of peers you can connect with throughout the year.
7:30 am - 8:30 am Breakfast in the Solutions Zone
8:35 am - 8:45 am Chairperson’s Opening Remarks
8:45 am - 9:25 am Keynote: Case Study Interactive: Duty of Care: From Paper to RealityJudy Payne - Director, Meetings and Travel, GameStop Samantha Vogel - Senior Manager, Meetings & Travel, GameStop
What do you do? You have an active shooter scenario. A natural disaster impacts your travelers. There’s an accident that sends dozens of travelers to emergency rooms. Are you ready? What are your responsibilities? In this session, we will explore real life scenarios of how to transform traditional risk & safety plans, while preserving the emotional well-being of travelers.
Judy PayneDirector, Meetings and Travel
Samantha VogelSenior Manager, Meetings & Travel
9:25 am - 9:50 am Case Study Interactive: Traveler Satisfaction; Finding The Balance Between Experience, Productivity, and CostLeslie Hadden - Global Travel Manager, LinkedIn
There’s ways to find balance between your travelers satisfaction and savings. Employees want the freedom and ability to travel the best possible way to make them most productive. Having the ability to fly business class, lounge passes, adding ancillary fees , and paying for amenities makes life on the road easier for your road warriors is key to retaining your talent. When is the right time to give more to your traveler? At what cost? Leslie Hadden will share her recent strides to quantify happiness and productivity with her travelers at LinkedIn.
Key takeaways include:
• Understanding your traveler and identifying your company’s culture
• Measuring and evaluating feedback from stakeholders
• A framework to launch your own experiments
Leslie HaddenGlobal Travel Manager
9:50 am - 10:25 am Keynote Presentation: Live Debate - Travel Risk Management – Is A Gender Agenda Appropriate?Josephine Hutton - Travel Security Specialist, Maiden Voyage
In an era where we strive for equality in the workplace, this thought-provoking talk will explore the relevancy of a gender-based approach to travel risk management. Josephine will guide you through the specific issues impacting both female and LGBTQ travellers and how your organisation can meet its duty of obligations, appropriately, sensitively and effectively.
Josephine HuttonTravel Security Specialist
10:25 am - 11:05 am Morning Networking Break In The Solutions Zone
11:05 am - 11:25 am Fireside Chat: NDC And The Future Of TMCs - How Disruption Will Change The Way You WorkAnn L. Dery - Global Category Lead, Director, Travel & Meetings of Global Travel, S&P Global
It’s not if, it’s when… When will NDC make an impact on the world of corporate travel? How can the TMC get into the collaborative space? It’s imperative that buyers fully understand what is really going on. It’s no longer theory, its change in the making. Ann Dery will discuss her POV and knowledge on the subject.
• New Distribution Capability overview
• How do Global Distribution Systems play a role?
• Limitations and benefits.
• Reinventing how TMCs handle airline content
Ann L. DeryGlobal Category Lead, Director, Travel & Meetings of Global Travel
11:25 am - 11:45 am Presentation By APPZen
11:45 am - 12:25 pm Panel: Politics Of Procurement: Should They Stay Or Should They Go?Jay Sklar - Chief Procurement and Real Estate Officer, HUB International Jason Cammorata - Vice President Strategic Sourcing, MDC Partners Leslie Andrews - Global Travel Category Manager, CDK Global Louis Perricelli - Executive Buyer, DowDuPont
Travel procurement deals with one aspect that other procurement practitioners do not… Human emotion. Real people make real trips and deal with real consequences set forth in the company travel policy. Delays, cancellations, lousy meals, personal space, being away from home and family… are just a few road bumps that can turn a business trip into a living nightmare. This panel looks at how far procurement can go when balancing stakeholder experience versus cost.
• Traveler preferences in flight – navigating the politics of cabin choice
• Computing value and ROI in a happy traveler
• Quantifying value versus cost saving
• Balance finding traveler wants and needs
• How procurement is reacting to Millennials and Gen Z, forcing changes to travel policy
Jay Sklar – Chief Procurement & Real Estate Officer, HUB International Limited
Jason Cammorata - Vice President Strategic Sourcing, MDC Partners
Leslie Andrews – Global Travel Category Manager, CDK Global
Louis Perricelli – Executive Buyer, DowDuPont
American Express Global Business Travel
Jay SklarChief Procurement and Real Estate Officer
Jason CammorataVice President Strategic Sourcing
Leslie AndrewsGlobal Travel Category Manager
Louis PerricelliExecutive Buyer
12:25 pm - 12:45 pm Presentation: Swipe right! Delivering the Perfect Mobile Corporate Traveler ExperienceIan Van Hove - Regional Director Mobile Sales & Partnerships, the Americas, Amadeus
How mobile is your travel program? Travel is mobile by definition, so where’s mobile in your travel program? Buying travel becomes more and more complex and so does the servicing all the way through the journey. Why should you cater for the mobile needs of your traveler and how can mobile help to increase your overall travel program adoption and satisfaction? Ian Van Hove will share findings from a recent study on mobile traveler needs and explain how mobile technology can become your ally in maintaining the compliance and loyalty of the modern business traveler. Gain new insights and wow your colleagues with practical takeaways to propel your travel program in a mobile-first world!
Ian Van HoveRegional Director Mobile Sales & Partnerships, the Americas
12:45 pm - 1:45 pm Lunch
Track A: Policy, Preferences, Cost and Value
1:45 pm - 2:25 pm Panel: What The Fric…tion? Ways To Keep Your Travelers From Cursing Your Travel PolicyCheryl Benjamin - Manager Travel Services, Dart Container Anjela Evangelista - Travel & Expense Manager, Twitter Raymond Williams - Director, G&A Operations, Indirect Sourcing, Starbucks
End to end travel is not perfect. When the friction becomes to rough for your road warriors, they’ll get unhappy, burnt out, jet lagged, and start wondering if the grass is greener elsewhere. With the unemployment rate at its lowest point in 49 years… Employee retention is becoming increasingly more difficult. What will you do to remove that friction from your stakeholders and keep them content? What can you to do ensure your travelers hit the least amount of resistance while traveling?
• Pretrip approval, expense reporting, booking process, notifications and how that plays into travelers’ expectations
• Can a great travel policy keep great employees?
• Travelers top priorities and finding the right balance
Cheryl BenjaminManager Travel Services
Anjela EvangelistaTravel & Expense Manager
Raymond WilliamsDirector, G&A Operations, Indirect Sourcing
2:25 pm - 2:45 pm Presentation: Tracking Cost Savings In Air Travel And Adjusting With ProcurementSandra McMahon - Global Travel Commodity Manager, VSP
Optimizing company spend is paramount. Sifting through data and expense reports can be timely to travel managers. Listen to an industry expert breakdown the most effective way to help your company and learn best techniques on this challenging subject.
• Capture cost difference in air travelers
• Maximize online adoption rates
• Utilizing data tools and fine-tuning
• Looking ahead at real time data to find savings
Sandra McMahonGlobal Travel Commodity Manager
2:45 pm - 2:55 pm Innovation Spotlight
If you have an innovative product to showcase, please call Martha Kaser at 646-200-7830
2:55 pm - 3:15 pm Presentation: The Challenge of Change Management in ProcurementStacy Hirons - Global Travel Manager, The Hershey's Company
Topic: Much has been written about change management in recent years, but little of it effectively addresses the specific challenges faced by Procurement. Whether deploying a transformational procurement process, attempting to gain stakeholder acceptance in a previously unaddressed category or implementing a game-changing sourcing strategy, Procurement faces some unique hurdles to successful adoption. Learn techniques to assess how change management plans must vary depending on the nature of the change. Understand the various potential steps to ensure stakeholder engagement. Determine critical prerequisites for a smooth transition. Effectively prepare to increase the probability of sustained results and long-term success.
Stacy HironsGlobal Travel Manager
The Hershey's Company
Track B: New Travel Technology
1:45 pm - 2:25 pm Panel: Implementations: Corporate Travel Technology: To Infinity And Beyond!Daryl Keiper - Senior Manager US Travel Program, Genentech Sean-Michael Callahan - Senior Director, Head of Global Corporate Programs, Hewlett Packard Enterprise Cindy Heston - Director, Travel and Events, Anthem Chad Costa - VP of Sales, Traxo
There’s an overwhelming amount of technology being introduced to disrupt corporate travel, but how can you determine which solutions are best for your company? Through audience engagement, this panel discusses travel tech tools that works for their program and learn from the audience what is working for them. With corporate travel feeling somewhat archaic, how will you source the technology to jet set yourself into the future?
• How tech is being implemented and used by travel managers
• Cost effective tools that save money
• Travel tools that make end to end seamless for travelers
• Conducting proper due diligence on suppliers with a short track record of success
• Risk mitigation in start-up supplier contracts
Daryl KeiperSenior Manager US Travel Program
Sean-Michael CallahanSenior Director, Head of Global Corporate Programs
Hewlett Packard Enterprise
Cindy HestonDirector, Travel and Events
Chad CostaVP of Sales
2:25 pm - 2:45 pm Case Study: AI Technology: Implementing For The First TimeMarc Ensign - Director, Global Category Manager – Corporate, Sonoco
With major leaps in technology and innovation, buyers have access to an absurd amount of data. New AI tools in tech are pushing for major cost reduction in your travel program. Marc Ensign will take us through his recent journey to integrate new AI technology at Sonoco. We’ll get insight into
• Does this makes sense for my company
• Benchmarking and expenses; find the right tool
• Dealing with internal pushback
• System integration and rollout
• Findings, savings & results
Marc EnsignDirector, Global Category Manager – Corporate
2:45 pm - 2:55 pm Innovation Spotlight
If you have an innovative product to showcase, please call Martha Kaser at 646-200-7830
2:55 pm - 3:15 pm Presentation: Supplier Contract Performance TrackingNathan Haydn-Myer - Head of Procurement Operations and Insights, VSP Global
Service Level Agreements are used to monitor and manage relationships with TMC’s, travel suppliers and technology partners. This allows buyers to set standard levels with their suppliers. But how is SLA’s actually measured to benefit travel procurement? Performance measurements are rarely outlined effectively with contacts. This session will discuss the best practices and how to demonstrate a programs value.
•Knowing the industry KPI
•Evaluating criteria and metrics
•Develop and execute
•Tracking SLA’s to contracts
•Data collection and employee surveys
Nathan Haydn-MyerHead of Procurement Operations and Insights
3:15 pm - 3:55 pm Afternoon Networking Break In Solutions Zone
3:55 pm - 4:55 pm Interactive Roundtable Discussions: Solutions For Travel and Meetings! Outdoor tables, allow walking timeKathy Rust - Director, Global Travel Services, NetApp Jessica Maloney Cowart - Senior Buyer, Procurement – Indirect Materials & Services, Reynolds American Inc. Dana Davies - Travel and Expense Manager, The Standard Insurance Jennifer Kern - Procurement Category Manager, Travel and Meetings, BAE Systems David Weaver - Manager Global Travel, Bechtel Corporation Kathleen Kaden - Head of Travel & Fleet Operations, Formerly Novartis LeKea McMillian - Senior Procurement Manager, The Coca-Cola Company
These interactive roundtable sessions take a deep dive into the specific areas you came to discuss. Opportunities to sit and learn from travel procurement professionals like this won’t come anywhere else. Now is the time to take control of the event for yourself. Ask questions (or answer them!) of other conference attendees who are dealing with the same challenges as you.
• Network with industry peers with very similar challenges, interests and responsibilities
• Take a deep dive into a niche topic in an intimate and informal setting moderated by a subject matter expert
• Don’t miss out on the discussions you want to participate in—you’ll get to select a new topic after 30 minutes
1: TMC Relationship Management and Reporting Hosted by, Kathy Rust – Director, Global Travel Services, NetApp
2: Travel Policy Compliance Monitoring Hosted by, Jessica Maloney Cowart – Senior Buyer, Procurement – Indirect Materials & Services, Reynolds American Inc.
3: Expense Management Tools Hosted by, Dana Davies, Travel and Expense Manager, The Standard
4: Applying Strategic Sourcing in Meetings Management Hosted by Jennifer Kern – Procurement Category Manager, Travel and Meetings, BAE Systems
5: Navigating The World of Dynamic Pricing Models To Generate More Savings – David Weaver – Manager Global Travel, Bechtel Corporation
6: Experiences For Travel, Beyond The Booking – Kathleen Kaden - Head of Travel & Fleet Operations, Formerly Novartis
7: Pay Up! Investigating Payment Solutions & Corporate Cards: Hosted by LeKea McMillian – Senior Procurement Manager, The Coca-Cola Company
8: Cannabis And Corporate Travel
Kathy RustDirector, Global Travel Services
Jessica Maloney CowartSenior Buyer, Procurement – Indirect Materials & Services
Reynolds American Inc.
Dana DaviesTravel and Expense Manager
The Standard Insurance
Jennifer KernProcurement Category Manager, Travel and Meetings
David WeaverManager Global Travel
Kathleen KadenHead of Travel & Fleet Operations
LeKea McMillianSenior Procurement Manager
The Coca-Cola Company
4:55 pm - 5:25 pm Ask The Experts: Unanswered Questions
Have a lingering question you weren’t able to ask the speakers during the conference? This is your opportunity to get them answered. Expert speakers from the past two days will be on hand to answer your burning questions. Post your questions throughout the conference into the app, and they'll be answered during this highly interactive session. No travel procurement question is off limits!