What Makes a Travel Program User-Friendly? Unlocking the Secrets of Tail-Spend and Compliance Management
Employees expect business travel to be as easy as personal travel. Is your technology providing that kind of experience?
From earthquakes to virus outbreaks to civil unrest, corporate travelers face a host of risks and hazards. Their employers have a duty of care to oversee the health, safety and security of employees while traveling for business. Some of that duty has a legal basis, while some of its a moral imperative regardless of any particular statute.
By knowing your travelers, a corporate travel program can generate travel cost savings while also improving the lives of its travelers. A travel-centric program is one that focuses on the needs of your company's travelers. Companies need their travelers to feel respected and valued while maintaining budgets, but finding the balance can be tricky.
Does your corporate travel policy support ride-share apps, fewer trip disruptions, new loyalty programs and seamless end-to-end travel to alleviate friction? Corporate policies can make or break the travelers' experience in terms of satisfaction and loyalty over the long term.
GameStop Hopes for the Best but Prepares for the Worst Subtitle: Duty of care is of utmost importance to GameStop, and it wants the people who choose to part with their hard-earned money to attend its events to feel their safety and security is being appropriately taken care of.
How LinkedIn Found the Best Way to Quantify the Satisfaction of Travelers Subtitle: LinkedIn needed to know who its travelers were, why they travel, and what information, services, and amenities they needed to best achieve their travel goals. To this end, the company launched a survey and asked all their traveling employees to complete it.
Given the highly preferential nature of travel, it has been hard to get corporate travelers into a program that meets both cost control criteria as well as the individual tastes of corporate travelers. Now, as travelers have grown accustomed to the convenience of options like Uber and Airbnb, another layer of difficulty is added to the management of travel spending.
If your company’s location is such that there is a significant restriction on your ability to leverage across multiple travel providers, all is not lost. If you have limitations – and your suppliers know that as well – you can still optimize within those limitations by getting creative.
You can leverage the goodwill of your office managers across the world by asking their help in establishing good relationships with nearby hotels and then leveraging those relationships to create a hotel program.
Most companies don’t have SLA’s in place for travel. Of those that do, most pay no attention until there’s a problem. Then there’s a mad dash to figure out what they are and if they can be used as leverage.
Corporate Travel is more than a ticket negotiation vehicle. It is an ENABLER of value to the firm, and it is important for the travel team to keep that aspect front and center.