Joanne Kelly

Every corporate travel program encounters moments where things don’t go as planned. Whether it’s a failed policy implementation, a misaligned vendor partnership, or unexpected travel disruptions, the key to success is in how you respond and recover. This panel brings together seasoned travel management professionals to share real-world stories of when their programs faced significant challenges—and how they turned it around. You’ll hear lessons learned, strategies for course correction, and advice for building resilience into your travel program.

Key Takeaways:

• Learning from Failure: Gain insights into how to recognize early warning signs when a travel initiative isn’t working and how to pivot quickly.
• Strategic Recovery: Discover strategies for managing vendor relationships, mitigating traveler dissatisfaction, and resolving operational hiccups when things go wrong.
• Building Resilience: Learn how to future-proof your travel program by creating contingency plans, improving risk management, and enhancing communication across teams