Service Level Agreements are used to monitor and manage relationships with TMC’s, travel suppliers and technology partners. This allows buyers to set standard levels with their suppliers. But how is SLA’s actually measured to benefit travel procurement? Performance measurements are rarely outlined effectively with contacts. This session will discuss the best practices and how to demonstrate a programs value.
•Knowing the industry KPI
•Evaluating criteria and metrics
•Develop and execute
•Tracking SLA’s to contracts
•Data collection and employee surveys