Teddy Oberts believes the modern business traveler isn't looking for a 'preferred rate' anymore—they are looking for a frictionless ecosystem full of personalized experiences. While the industry has spent decades perfecting the check-in, the next decade will be defined by how we use data and AI to solve problems before the guest even knows they have them. For the past 8 years he's been part of Salesforce's rapid growth and believes we're witnessing a massive shift in how companies view travel and events. "It should no longer been seen as just a line item on a budget; but instead as tools for culture and growth."
May 31, 2026
8:00 AM Working Group 3: The Travel Disruption Handbook-Turning Chaos Into Care
Disruptions are no longer occasional, they are inevitable. Canceled flights, missed connections, overbooked hotels, delayed luggage, and last minute rebookings can derail trips and damage traveler trust if not handled proactively. This hands-on session focuses on how to design policies, build playbooks, and empower teams to respond quickly and compassionately when travel plans fall apart. Together, we will rethink how organizations care for their people when things do not go as planned.
3 Actionable Takeaways:
- Learn how to build traveler centric disruption policies that prioritize safety, comfort, and confidence, including clear guidelines for meals, hotel rebookings, and alternative transportation when plans change.
- Discover how leading programs manage exceptions and decision-making during disruptions, including preapproved spend thresholds, communication protocols, and flexibility in booking channels.
- Explore how to work more effectively with airlines, hotels, and ground partners during crises, from negotiating rebooking terms and securing room blocks to providing emergency support and expense coverage without friction.
Check out the incredible speaker line-up to see who will be joining Teddy.
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